Returns & Refunds

At MO&Co., we want you to love every purchase. If something isn't right, our team is here to help — simply reach out and we'll do our best to resolve it.


Return Policy

MO&Co. accepts returns within 30 days of the delivery date. To be eligible, items must be:

  • Unworn and unwashed
  • In their original condition with all tags attached
  • In the original packaging

Free returns are provided for defective or incorrectly shipped items. For all other returns (e.g., change of mind, size), the customer is responsible for return shipping costs and any applicable duties or taxes.

 

Return Shipping Fees

All return packages are shipped back to mainland China. You may arrange your own return shipping, or request a prepaid FedEx label from MO&Co. — the label fee will be deducted from your refund.

Estimated FedEx return label fees:

Location Estimated Fee
Hong Kong SAR, Macau SAR, Taiwan USD $10
Other regions USD $25
Note for Middle East customers: Due to carrier limitations, MO&Co. is currently unable to provide prepaid return labels for Saudi Arabia, the UAE, and other Middle East regions. Customers in these areas will need to arrange their own return shipping.

  

How to Return an Item to MO&Co.

  1. Initiate your return — Log into your MO&Co. account to submit a return request, or email us with your order number and reason for return.
  2. Our team responds — MO&Co.'s customer service team will reply within 2 business days from customerhelp@moco.com. If you don't see our reply, please check your spam folder.
  3. Choose your shipping method — Arrange your own return shipping, or request a prepaid FedEx label from us.
  4. Repack and ship — Place items in their original packaging, attach the shipping label, and hand the package to the carrier.
  5. We process your return — Once MO&Co. receives and inspects the returned item, we will confirm via email.
  6. Refund issued — Your refund will be processed and you'll be notified by email.


Refund Policy

Once MO&Co. receives your returned item (or confirms evidence of return), we will issue your refund within 14 days to the original payment method used for the order.

  • For defective or incorrect items: full refund including original delivery costs
  • For partial returns: delivery costs and relevant taxes are non-refundable
  • Refunds are processed to the same payment method used at checkout


Contact MO&Co. Customer Service

Need help with a return or refund? Reach our team through any of the following:

We typically respond within 24 hours in 2 business days.