If you've forgotten your password, you can simply submit your account email and we will email you the enter code. If you don't see the email, please check your spam or junk folder. For further assistance, contact our customer service team.

MO&Co. provides a detailed Size Chart on every product page to help you find your best fit. Our sizing may differ from EU/US standards. We recommend measuring your bust, waist, and hips and comparing them against the chart before placing your order. If you're between sizes, we generally suggest sizing up for a more comfortable fit. Our customer service team is also happy to advise on specific styles.

Once your order has been dispatched, MO&Co. will send you a shipping confirmation email containing your tracking number and a link to the carrier's tracking page. You can also log into your MO&Co. account at any time and view real-time order status under "My Orders." Tracking information is typically activated within 24 hours of dispatch.

MO&Co. orders can be cancelled before they are fulfilled and shipped. To request a cancellation, please contact our customer service team as soon as possible with your order number. Once an order has been fulfilled or handed to the carrier, cancellation is no longer possible. In that case, you may initiate a return after receiving the item.

Unfortunately, MO&Co. is unable to modify orders once they have been confirmed, including changes to items, sizes, colors, or quantities. If you need assistance, please contact our customer service team immediately — we will do our best to help before the order is processed.

Generally, we will send an order confirmation email to you once you place an order successfully. If you never receive one, you may contact our customer service team via emails for help.

MO&Co. sends an order confirmation email automatically once your order is successfully placed. If you haven't received one within 30 minutes, please check your spam or junk folder. If it's still missing, it's possible the email address on file may have a typo — please contact our customer service team with your name and order details so we can verify and resend.

We accept the following payment methods and will try to offer more options in the future. Please stay tuned.

Credit Card

We accept Visa, MasterCard, American Express, Maestro, JCB, and Discover cards.

PayPal

When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to MO&Co. online.

Alipay

When selecting this option at checkout, you will be directed to the Alipay site to complete your purchase before returning to MO&Co. online.

Klarna

When selecting this option at checkout, you will be directed to the Klarna site to complete your purchase before returning to MO&Co. online.

Please note that no extra taxes and duties will be charged to your purchase orders.

We implement appropriate technical and organizational measures to address the risks corresponding to our use of your personal data, including loss, alteration, or unauthorized access to your personal data, and empower you to exercise your rights. We require our service providers to do the same through contractual agreements. However, you should be aware that any transmission of your personal data through the internet is at your own risk. We can only protect your personal data when we have it.

To make shopping easier, we'll show prices in your local currency based on your location. You can also use the currency converter in the top-right toolbar to check prices in other currencies. Please note that all converted rates are for reference only and update daily.

All orders are processed in US Dollars (USD) at checkout. If you’re using a non-USD credit card, your bank may apply exchange rate fees. For specific details, we recommend contacting your card issuer directly.

MO&Co. ships to over 30 countries and regions worldwide, including the United States, United Kingdom, Canada, Australia, Japan, South Korea, France,  Hong Kong SAR, Macau SAR, Taiwan China and many more. For the full list of supported destinations, please refer to our Shipping Policy page. We are continuously expanding our delivery coverage.

MO&Co. offers complimentary FedEx Premium shipping on all orders over USD $235. For orders below this threshold, shipping fees vary by region:

• Hong Kong / Macau: Free shipping
• Southeast Asia / Taiwan: USD $15
• All other regions: USD $25

Shipping costs are clearly displayed at checkout before payment is confirmed.

Standard delivery takes 2–7 business days from the date of dispatch, depending on your location. Please note that customs clearance time is not included in this estimate and may vary by country. During promotional periods or peak seasons (e.g., holidays, sale events), delivery may take slightly longer. You will receive a tracking number to monitor your shipment in real time.

At this time, MO&Co. is unable to deliver to PO boxes, APO, or FPO addresses. Please provide a full residential or business street address when placing your order to ensure successful delivery.

Shipping addresses cannot be changed once an order has been placed on MO&Co.'s system. If you notice an error immediately after placing your order, please contact our customer service team as soon as possible. We will attempt to cancel the order so you can re-place it with the correct address. We cannot guarantee changes once the order has entered processing.

MO&Co. accepts returns within 30 days of the delivery date for items that are unworn, unwashed, and in their original condition with all tags attached and original packaging intact. Items returned outside this window, or that show signs of wear, damage, or alteration, will not be accepted. To initiate a return, please contact our customer service team with your order number and reason for return.

MO&Co. does not offer direct exchanges once an order has been fulfilled. If you would like a different size or style, we recommend returning the original item (subject to our return policy) and placing a new order. If your order has not yet been shipped, please contact our customer service team immediately — we may be able to assist.

MO&Co. provides free return shipping for orders involving defective or incorrect items. For all other return reasons (e.g., change of mind, size exchange), the customer is responsible for return shipping costs, as well as any applicable taxes or duties. We recommend using a trackable shipping method to ensure your return is received safely.

Or we can offer a FedEx shipping label. FedEx will charge a shipping label fee based on your location and package size. The cost of the return will be deducted from your refund. For an estimated shipping label fee, you can refer to the information below.

• Hong Kong SAR, Macao SAR, Taiwan China - 10 USD
• Other countries or regions - 25 USD

We cannot arrange the return shipping from order on Saudi Arabia and United Arab Emirates.

If your tracking information shows "delivered" but you haven't received your package, we recommend first checking with neighbors, your building's reception, or any safe drop-off locations. If the issue persists or your tracking has not updated for more than 2 business days after the expected delivery date, please contact MO&Co.'s customer service team with your order number. We will investigate and resolve the issue promptly.

Please check your email for any notification from MO&Co. regarding out-of-stock items — in such cases, a refund for the missing item will have been issued automatically to your original payment method. If you received no such notification, please photograph your package and its contents and send them to our customer service team along with your order number. We will review and respond within 2 business days.

MO&Co. sincerely apologizes for any error or quality issue with your order. We offer free returns and replacements for all defective or incorrectly shipped items. Please contact our customer service team as soon as possible with your order number, a description of the issue, and photos of the item. We will prioritize your case and arrange a resolution promptly.

We will definitely respond to your order requests. It usually takes about 2 business days to process. If you don't receive a reply within that time, please check your email trash first as it might be marked as spam. If you still haven't received anything, you can contact us through WhatsApp or online chat.

If you have sent the package back, please notify us in time. We will process your return package upon receipt. Once the return is completed, we will issue a refund and notify you via email.