Terms of service

The following terms and conditions (the “Terms & Conditions”) apply to all orders placed by the customer (“you”) with [广州摩购电子商务有限公司] (“MO&Co.”, “us” or “we”) at the MO&Co. online shop website or mobile website [https://en.moco.com/]  (the “Website”).


Table of Contents

  1. General
  2. Conclusion of the Contract
  3. Availability and Delivery
  4. Price
  5. Payment Terms
  6. Right of Withdrawal
  7. Reservation of Ownership
  8. Legal Guarantee
  9. Limitation of Liability
  10. Intellectual Property Rights
  11. Amendment
  12. Consumer Dispute Resolution
  13. Company Information


1. General

1.1 By using the Website and/or placing an order, you agree to be bound by these Terms & Conditions. Please make sure you have read and understood the Terms & Conditions before placing your order.


1.2 Only persons 18 years or older, who are not under guardianship and, are not acting in a capacity of a company can place an order. Our online shop is addressed to customers from the following countries: Australia, Belarus, Belgium, Bulgaria, Bahrain, Canada, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Japan, Kazakhstan, Lebanon, Latvia, Malaysia, Mexico, Netherlands, New Zealand, Norway, Oman, Portugal, Russia, Romania, Singapore, Spain, Sweden, Switzerland, Slovak Republic, Slovenia, Saudi Arabia, South Korea, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam, Hong Kong SAR, China, Macao SAR, China, Taiwan, China.


1.3 The sale of goods is exclusively governed by these Terms & Conditions. Other terms and conditions, if any, only apply if they have been accepted by us.


1.4 English is the exclusive contract language.

2. Conclusion of the Contract

2.1  You can browse all the items from the range of our online shop as visitor. You will not be asked to sign up, login to your personal account or otherwise provide any personal data for the purpose of browsing the Website.


2.2 You can place an order as visitor or registered member. To create a personal account as registered member on the Website, your e-mail address, full name and password are required.

Once you have successfully signed up for our member, you only need to enter your e-mail address and password for the next login to your personal account on the Website. You can change your personal data maintained in “My Account” and “Shipping Address” at any time when you login.


2.3 You can select individual items (including their color and size) available from the range of the online shop and place your order through our Website. You will also be asked to confirm your awareness of these Terms & Conditions and our Privacy Policy.


2.4  To place an order, necessary information is required for the delivery of the selected items, including email, country/region, first name, last name, phone, district, region, full address of the recipient and email. You will come to a summary page on which shipping address, order details and price are shown for your final check before making the payment. Any change to the delivery address information is possible on this page.


2.8  You can select Credit Card, Debit Card or PayPal as the means of payment when you place an order in our online shop. If you select PayPal, you need to have a PayPal account to complete an order with us. By clicking on the “PayPal” button, you will be directed to the payment system of PayPal. If you select to pay by Credit/Debit Card, you will be asked to enter the information including the card number, expiry date and CVV. After you successfully effect the payment, you will be redirected to order page, where you can see information including order details, order summary and shipping address .


2.9 After successfully placing your order, you will receive an automatically generated  acknowledgement of receipt for your order per e-mail (the “Acknowledgement”). The Acknowledgement contains a link to the information regarding your order. We would advise you to print and save this Acknowledgement and the order information. The Acknowledgement will not be saved by us. The Acknowledgement does not establish a purchase agreement; the acknowledgement of receipt merely documents that your order was received by us.


2.10 We reserve the right to decline the order; we are under no obligation to conclude a contract on the basis of your order. Your order is first accepted by us upon dispatch of the ordered goods. You will receive notification of this in a separate e-mail.


2.11 You have the right to cancel the order(s) you have placed at any time before the fulfillment of ​delivery, and initiate the refund application by contact us per [CustomerHelp@moco.com ] with the specified reasons and any relevant photos to complete your refund application. We shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel the order(s). A refund application is only available for the cancellation of a whole submitted order.


3. Availability and Delivery

3.1 If one or more of the items ordered by you are no longer available for delivery at the time of your order, we reserve the right to decide to reject the order in part or entirely. In this case, we will inform you immediately about the further proceedings via e-mail.


3.2 If the item or items ordered by you are available, the delivery time to you at the address provided is approximately [2-7] business days following the receipt of your order. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.


3.3 Before you place your order, you will be informed of the expected delivery details.


3.4 We ship with FedEx. The delivery address information provided by you during the course of placing an order will be forwarded to FedEx only for the purpose of performance of these Terms & Conditions. FedEx will hand over the delivery to the local carrier in your country for delivery.


3.5 If your order does not arrive by the scheduled date, please contact us per [CustomerHelp@moco.com ].

4. Price

4.1 All prices shown for individual items in the online shop do not include delivery cost and any applicable local VAT or customs duties. The total price (including delivery cost and applicable customs duties) will be shown before you make the payment. We would advise you to check your local VAT rate before you place an order.


4.2 We charge a delivery fee for each shipment according to charging standards in different region, which is shown in the table below and will be clearly indicated during the check-out process.


Order Amount Countries/Regions Shipping Fee
Less than US$235 Hong Kong SAR, China/Macao SAR, China FREE SHIPPING
Less than US$235 Southeast Asia/Taiwan, China US$15
Less than US$235 United States US$25
Less than US$235 United Kingdom US$25
Less than US$235 Canada US$25
Less than US$235 Australia US$25
Less than US$235 Others US$25

4.3 The price is to be paid in USD and the indication in your local currency is only for orientation, based on an approximate exchange rate. The effective exchange rate is subject to the exchange rate applied by your bank or payment provider in the moment of effective payment.


4.4 If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store, catalogue and online may vary.

5. Payment Terms

5.1  You can pay for your ordered goods before delivery by PayPal, Credit Card or Debit Card.


5.2  All payments shall be made in USD.

6. Right of Withdrawal

6.1  You have the right to withdraw from this contract within [14] days for any product with defect by contact us per [CustomerHelp@moco.com ]. The withdrawal period will expire after [14] days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your inquiry to withdraw from this contract by a statement.


6.2 To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. We will send you an e-mail for acknowledgement of receipt of such a withdrawal without delay.


6.3 Your withdrawal requirement made in accordance with Section 6.1 after the ordered goods are dispatched (whether delivered or not) will be handled by our customer service staff.


6.4  If you withdraw from this contract and complete the refund application, we shall reimburse to you all payments received from you via the same means of payment as you used for the initial transaction, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract, provided we have received the items or evidence of you having sent back the items, whichever is earlier. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.


6.5 We will carry out such reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.


6.6 You shall send back the goods at your own expense without undue delay and in any event not later than [14] days from the day on which you communicate your withdrawal from this contract to us.


6.7 MO&Co. guarantees a full refund of the returned items, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to be tried on) and that any labels or tags should be intact.

7. Reservation of Ownership

7.1  The goods delivered remain our property until paid for in full.

8. Legal Guarantee

8.1 If there are defects in the goods you have purchased, MO&Co. abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay. MO&Co. will, for any products deemed defective, provide a full refund and bear the costs of delivery arising from returning.

9. Limitation of Liability

9.1 We will not be liable to you if we are prevented or delayed from complying with our obligations under these Terms & Conditions by anything you (including anyone acting on your behalf) do or fail to do or due to events which are beyond our reasonable control.


9.2 Notwithstanding anything to the contrary in these Terms & Conditions, our liability for losses you suffer arising under or in connection with our breach of these Terms & Conditions (whether in contract, tort or otherwise) is limited to the purchase price of the goods you purchased and any losses which are a foreseeable consequence of us breaching this agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.


9.3 We only supply the goods for private use. You agree not to use goods and the Website for any commercial, business or re-sale purposes, and we have no liability to you for any wasted management time or lost profits, business, revenue, goodwill, or anticipated savings, or for any loss of, or damage to, data.


9.4 Notwithstanding anything to the contrary in these Terms & Conditions, this provision does not include or limit in any way our liability: (i) for death or personal injury caused by our negligence; (ii) for fraud or fraudulent misrepresentation; or (iii) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10. Intellectual Property Rights

10.1 The Website and its content are protected by intellectual property rights (the “Intellectual Property Rights”), which include patents, database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights.


10.2 As between us, all Intellectual Property Rights in the Website and these Terms & Conditions are and will be owned by us absolutely and you are not allowed to use any such Intellectual Property Rights without our express agreement.

11. Amendment

11.1 MO&Co. reserves the right, at its sole discretion, to change, modify, add or delete any part of these Terms & Conditions at any time without further notice to you. Any changes hereto will be posted on [https://en.moco.com/ ] and the date at the bottom of these Terms & Conditions will be amended to show when these Terms & Conditions were last revised.


11.2 MO&Co. recommends that you revisit these Terms & Conditions regularly to keep informed of the current Terms & Conditions that apply to your use of our Website and the delivery of your goods. Your continued access and use of the Website after any changes or updates constitutes your acceptance of the new Terms & Conditions. It is your responsibility to regularly check and determine if there have been any changes to these Terms & Conditions.

12. Consumer Dispute Resolution

12.1 If you have a complaint about a product, our Website or anything else in relation to us, please get in touch with us by using the Company Information in Section 13 below. We constantly strive to solve potential disputes with our customers on our own.

13. Company Information

Our Company Name: [广州摩购电子商务有限公司]

Address: [24#, No.397 Xingang Middle Road, Haizhu District, Guangzhou City, People’s Republic of China]

E-Mail: [CustomerHelp@moco.com]


These Terms & Conditions were last revised as of [ February 14, 2022 ].


Model Withdrawal Form

(please complete and return this form only if you wish to withdraw from the contract)


- To [ 广州摩购电子商务有限公司, whose registered address is located at 24#, No.397 Xingang Middle Road, Haizhu District, Guangzhou City, People’s Republic of China, E-mail address: [*]]:


I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),



(*) Delete as appropriate