Refund policy

MO&Co. accepts returns within 30 days of the delivery date of the last item on the order. To be eligible, items must be:

• Unworn and unwashed
• In their original condition with all tags attached
• In the original packaging

To start a return, please contact us at CustomerHelp@moco.com with your order number. Our team will provide you with the return address and instructions within 2 business days.

Free returns are provided for defective or incorrectly shipped items. For all other returns (e.g., change of mind, size), the customer is responsible for return shipping costs and any applicable duties or taxes.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue promptly.

 

Order Cancellation

You may cancel your order at any time before it is fulfilled. To cancel, log into your MO&Co. account and go to My Orders, or email CustomerHelp@moco.com with your order number. A full refund will be issued to your original payment method. Once an order has been fulfilled or shipped, it can no longer be cancelled.

 

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your order within 14 days without giving any reason. MO&Co. voluntarily extends this to 30 days from the delivery date of the last item on your order.

To exercise your right of withdrawal before your order is fulfilled, you may:

• Log into your MO&Co. account and cancel via My Orders
• Submit a Withdrawal Request at: https://en.moco.com/pages/withdrawal-form
• Email CustomerHelp@moco.com with your order number and a clear statement that you wish to withdraw

Return shipping costs for withdrawal-based returns are the responsibility of the customer, unless the item is defective or incorrectly shipped.